Welcome to the Support Center

July 15-16, 2024 - We are upgrading our servers, if you encounter errors please wait until July 17, 2024 and try again.  Thanks!  

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and a history of all your support requests. A valid email address is required to submit a ticket. Please whitelist our email address help@prosupportdesk.com to ensure you receive a reply to your ticket.

A Message From Our Support Team:

Our Commitment to You: At Pro Support Desk, we are dedicated to providing you with the best support possible. Our team, though compact, is highly committed to addressing your queries and concerns promptly.

Response Timeframe:
We strive to respond to all inquiries within three business days. However, there are times, such as during vacation periods or high-volume phases, when responses may be delayed. We appreciate your patience and understanding during these times.

Efficient Ticket Management: To ensure both you and our support team can manage inquiries efficiently, we close support tickets once they have been responded to. Our system limits the number of open tickets a user can have at any one time, facilitating a smoother support process. Should you need further clarification or have additional questions regarding the same issue, simply responding to the closed ticket will reopen it for further assistance. For new issues, we kindly ask that you open a new ticket. This approach helps us to provide timely and organized support for all your needs.

Staying Connected: To ensure you receive timely updates on your support ticket, please double-check that the email address you provide is accurate and up-to-date.

Thank You for Your Patience
: We genuinely value your business and your understanding as we work diligently to assist you. Your satisfaction is our top priority.